BuzzAssistPatient tech help, by appointment
Terms of service

BuzzAssist terms

Last updated 13 October 2026. These are the terms for every BuzzAssist session and home visit. They are written in plain language. If anything here is unclear, ask us before you pay.

1. Who we are

BuzzAssist is a service of Buzzworks Technology (Pty) Ltd, registration number 2025/318372/07. Physical address: [address for legal documents]. Phone: [business number]. Email: hello@buzzworks.co.za. WhatsApp: [BuzzAssist number].

2. What we do

We help with everyday technology: phones, tablets, computers, email, WhatsApp, printers and home Wi-Fi. We help over a video call or a shared screen, or, in Johannesburg, at your home (Bee There). We do not repair broken hardware, and we do not work on business networks or servers.

3. Booking and paying

  1. You ask for a booking on this website or by WhatsApp. We reply with the plan that fits, the price and the times we can offer.
  2. We send you a secure Yoco payment link. Your slot is booked once it is paid. Nothing is charged before you have agreed the time and the price.
  3. Prices are fixed per plan and are shown on our home page. Office hours are Monday to Friday, 08:00 to 17:00. After hours (weekdays 17:00 to 20:00, Saturdays 09:00 to 13:00 and public holidays) cost half as much again. We do not work on Sundays.
  4. Buzzworks Technology is not VAT-registered, so the price you see is the full price.

4. If a job needs more time

Each plan has a time limit. If your job will run past it, we stop, tell you the price of the next plan, and only carry on if you agree. You will never get a surprise bill.

5. If we can't fix it

If the problem can't be solved over a call, you pay R150 for the check and we refund the rest of what you paid. In Johannesburg you can then book a Bee There home visit, and we take the R150 off the visit price. Elsewhere we refer you to a technician who can come to you.

6. If the problem comes back

Tell us within 14 days of your session. We fix it again at no charge, or refund what you paid for that job.

7. Changing or cancelling a booking

  • More than 2 hours before your slot: move it for free, or cancel for a full refund.
  • Less than 2 hours before, or if you miss the session: you get one free reschedule. After that the fee is kept.
  • If we have to cancel, you choose a new slot or a full refund.

8. Your safety during a session

  • You start every session. We never phone you first asking for access.
  • We never ask for your passwords, PINs, one-time PINs (OTPs) or banking details. You type them yourself while our view is paused.
  • We never log in to your banking or move money, and we will never ask you to.
  • You can end the session at any time. Nothing is left installed that lets anyone back in later.
  • Sessions are not recorded. Screen sharing uses your mobile data or Wi-Fi.

9. Home visits (Bee There)

  • Home visits are available in Randburg, Sandton, Fourways, Rosebank, Roodepoort and Midrand. Durban and Cape Town are coming soon.
  • The visit price includes travel and the first hour. Each extra 30 minutes is charged at the rate shown on the home page, and only after you agree.
  • Before the visit we send you the name and photo of the person who is coming. They will show ID at your door. If they don't, don't let them in, and call us.
  • Please make sure we can get in at the booked time, that pets are secured, and that an adult is home for the whole visit.
  • Parts, cables or devices we need to buy for you are paid by you, at cost, and only after you agree.
  • We never take a device away without a signed note from you.
  • The cancellation rules in section 7 apply to home visits too.

10. Your data and backups

We see your screen only while you share it. We do not copy your files or keep recordings. Before a Bee Ready job we ask you to back up anything important, and we help you do it. We are not responsible for data that was already lost or damaged before the session. Our privacy notice explains what we keep and for how long.

11. Other companies' products

We set up and advise on products from other companies. Their warranties and support belong to them, not to us.

12. Booking for someone else

If you book for a parent or another person, we only start once they agree on the call. It is their device, so they stay in charge. Afterwards we send you a short note on what we did.

13. Complaints

Email hello@buzzworks.co.za. We reply within 2 business days. Nothing in these terms takes away your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.